Massachusetts Department of Education Remedy Projects


DOE-PQA.jpg (38824 bytes)
  • Multiple look-ups from Oracle databases
  • Automated form letters and spreadsheet reports
  • Tabbed organization of complex data for ease of use
DOE-MCAS.jpg (46314 bytes)


  • Automated solution suggestions
  • Automated referral of calls
  • Real-time reporting 


DOE-EA.jpg (49705 bytes)
  • Remedy web applet
  • Embedded lookups give instant status of employees
  • Realistic web version of paper forms
  • Security by record to protect employee privacy
  • Automated reports to management with completion status

DOE-BSEA.jpg (47300 bytes)


  • Business day calculations for due dates
  • Extensive look-ups for automatic entry of data
  • Custom reports, form letters and spreadsheets
  • Palm interface for field staff