Massachusetts Department of Education Remedy Projects

PQA

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  • Multiple look-ups from Oracle databases
  • Automated form letters and spreadsheet reports
  • Tabbed organization of complex data for ease of use
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 MCAS

  • Automated solution suggestions
  • Automated referral of calls
  • Real-time reporting 

HR

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  • Remedy web applet
  • Embedded lookups give instant status of employees
  • Realistic web version of paper forms
  • Security by record to protect employee privacy
  • Automated reports to management with completion status

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BSEA

  • Business day calculations for due dates
  • Extensive look-ups for automatic entry of data
  • Custom reports, form letters and spreadsheets
  • Palm interface for field staff