Massachusetts Department of Education Remedy Projects
PQA
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 |
- Multiple look-ups from Oracle
databases
- Automated form letters and
spreadsheet reports
- Tabbed organization of complex data for ease of use
|
 |
MCAS |
- Automated solution suggestions
- Automated referral of calls
- Real-time reporting
|
HR |
 |
- Remedy web applet
- Embedded lookups give instant
status of employees
- Realistic web version of paper
forms
- Security by record to protect
employee privacy
- Automated reports to management with completion status
|

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BSEA |
- Business day calculations for due
dates
- Extensive look-ups for automatic
entry of data
- Custom reports, form letters and
spreadsheets
- Palm interface for field staff
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